F.A.Q.
1. How Can I get a Quote?
At Ivy Prototype, getting a quote is fast, friendly, and easy. Anyone of our English speaking International Sales Representatives or Project Managers will be more than happy to assist you. Just send us your design and engineering production specifications, PDF, CMF, and 3D data in file formats: (.iges or .step for CNC Machining) & (.stl for 3D Printing), and we will provide you with a quote for designing ideas, prototyping models, or mass production.
2. How long dose it take to get a quote?
We can typically provide quotes as quickly as in1 or 2 hours, however depending on the complexity of production & scope of subcontracting, quotes can sometimes require up to 1 or 2 days to accurately assess.
3. Do you sign NDAs?

Yes. Ivy Prototype considers client confidentiality and project confidentiality top priority. We provide our official Ivy Prototype Non-Disclosure Agreement forms for clients to sign and/or we can sign NDAs provided and sent to us from clients.

4. What are your production & finishing options?
As a 3 in one company specializing in model making and mass production, Ivy empowers clients with many options and solutions in all phases of product development from Designing, to Prototyping and Tooling. We offer Industrial Design and Structural Design services. We offer Production processes such as 3D Printing (OBJET, SLA, SLS, FDM), 3 Axis and Multi Axis CNC Machining, Spark Erosion Machining, Plastic Injection Molding, Reaction Injection Molding, RTV Vacuum Casting & Pressure Casting. We offer Post Production Finishing processes such as Polishing & Painting, Powder Coating & Chrome Plating, Anodizing & Laser Etching, and more..
5. When can I expect delivery?
Clients can typically expect to have your project in hand within 2 to 3 days after production is complete. Depending on the size, weight, and destination of the shipment, there may be possible delays in customs. This rarely occurs but when it does it can take up to 5 days.
6. What tolerances can your processes achieve?
Ivy can achieve ±0.05 tolerance for most production processes including: 3D Printing, (OBJET, SLA, SLS, FDM), 3 Axis CNC Machining, Spark Erosion Machining, Plastic Injection Molding, Reaction Injection Molding, and Vacuum Casting & Pressure Casting.
7. What is your payment terms?
Our payment terms are as follows:

1. Bank confirmation of receipt of advanced payment for 50% of the cost of the project is required before production begins.
Ivy Prototype accepts payment in four ways:

• Bank to bank wire transfer. Ivy has accounts in Hong Kong and China.
• Paypal. Ivy Prototype can send you a PayPal invoice and you can use your PayPal account or credit card to pay.
• Western Union
• MoneyGram

2. Bank confirmation of receipt of the remaining balance is required before shipment of the products.
3. Clients are liable for all shipping costs incurred.


Ivy Prototype Manufacturing Co., Ltd.

SHENZHEN FACTORY

3/F,Building No.10,98 Industrial Zone,Center Road of Wanfeng,Shajing Town,Baoan Dist
Shenzhen
Guangdong
518103
+86  13640922747
sales@ivy-prototype.com
info@ivy-prototype.com

DONGGUAN FACTORY

No.5,7 Yincheng Road,Xiabian,Changan Town,Dongguan City,Guangdong Province,China
+86 18670791309
sales@ivy-prototype.com